Claims 911

We’re here to support and defend you

If you've received notice of a claim or lawsuit, here's what to do next:

Notify us immediately. Log in to MyMagMutual and choose to Report a Claim under the Defending menu. You can also send to incidents@magmutual.com using this form. Be sure to complete all form fields, provide all relevant details and include any legal documentation.
Report an incident →
Preserve all records. Secure medical records, notes, phone logs, electronic communications, and legal documents. Do not alter or add to them.
If you need support. You can reach an experienced risk consultant at 1-800-282-4882 from 8am–8pm ET, Monday through Friday. For urgent issues after hours, call our 24/7 hotline at 404-842-5454

Do not contact their attorney or agree to make payments. All communication should go through your MagMutual claims representative.
Do not discuss the case. Avoid conversations with colleagues, staff, or others.
Do not create new documentation. Refrain from writing notes or internal summaries unless directed by counsel.

You’re not alone. MagMutual offers expert claims support for medical malpractice and other lines of coverage through dedicated claims professionals or defense specialists who guide you at every step.
Be prepared for time away from practice. Your involvement will vary depending on the case, but litigation may require time for preparation, depositions, or trial.
We have resources. Our Claims Process and FAQs explain what to expect and how we’ll support you throughout.

This can be emotional. Being named in a claim or suit is difficult, even when you're confident in your care.
Support is available. Ask us about our Peer2Peer Program program if you'd like to speak confidentially with another physician who’s been through the process.
Take care of your well-being and your future. In addition to emotional support, make time to protect your financial well-being. Consider speaking with a financial planner or estate attorney to review your personal protections.